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Glossary

MaxDiff

Maximum difference scaling. Respondents pick the best and worst item from small sets, which produces a ranked list with real spacing.

MaxDiff fixes the problem with rating scales, where everything is 'important'. Respondents have to choose a best and a worst across many small sets, which produces a reliable ranking of claims, features or messages.

It is quick to field and simple to explain. That makes it a favourite for message prioritisation and a good candidate for a self-serve tool.

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Part of the insights engineer definition hub.